Monday 6 February 2012

Some refurbished Motorola XOOM tablets not totally wiped, sold with old user data in tow

Did you buy a refurbished Motorola XOOM from Woot.com between late September and early December last year? Then you may want to check your inbox, as Woot has been sending emails out to buyers letting them know that a small batch of the XOOMs sold were not properly refurbished by Motorola. According to the official press release from Motorola, around 100 XOOMs of the total group of 6,200 may not have had all of the information related to the previous owner completely erased.
In response, Motorola's looking to make things up to both the refurb XOOM buyers as well as the people whose data may have not been properly erased. For the buyers, Moto is asking that you visit this site or give them a call to determine if your XOOM is indeed one of the affected devices.Ergonomic iPad Accessories to Save Your Neck.If it is, Motorola will pay to have the XOOM shipped to it to be erased and get it back to you in 3-4 business days, and the company will toss you a $100 American Express gift card for your trouble. And for the folks that originally bought a XOOM and then returned it? Motorola says it'll offer a free two-year membership to Experian’s ProtectMyID service to anyone that bought a XOOM and then returned it between March and October 2011 at a number of different retailers, including Amazon.com, Best Buy, BJ’s Wholesale, eBay, Office Max, Radio Shack, Sam’s Club, or Staples as well as a few other independent retailers.
It's always kind of a bummer to hear when folks' data could be at risk, but it's good to see Motorola and Woot working to get the situation fixed, especially with Moto offering gift cards and identity protection service to those affected. If you think this situation might concern you, or you just want to read into it a little further, you can find Motorola's full press release down below.The information that may be accessible to the purchasers of the impacted refurbished tablets may include any information that the original user elected to store on the tablet. It is possible that users might have stored photographs and documents. They may have also stored user names and passwords for email and social media accounts, as well as other password-protected sites and applications.
The affected tablets were resold by Woot.com between October and December 2011. While this matter likely affects only a small number of refurbished units, Motorola has a strong commitment to its consumers, and is proactively responding to mitigate any risk to its customers. Motorola has confirmed that any refurbished units sold outside the time period in question were properly refurbished.

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